Privacy Policy

1. Information We May Collect

We collect information that is reasonably necessary for our charitable, community, administrative and communication activities. The information collected depends on how you interact with Samvedna.

Information you provide directly

• Your name, email address, telephone number and other contact details.
• Information submitted through enquiry, contact, volunteer, coordinator, partnership or other forms.
• Information you provide when communicating with us by email, telephone, social media or other channels.
• Information relating to donations or contributions, such as donor name, contact information, transaction reference, amount and payment status where made available to us.
• Information provided in connection with volunteering, CSR partnerships, institutional collaborations, community programmes or other participation with Samvedna.

Information collected automatically

When you visit our website, certain technical information may be collected automatically by our website hosting, analytics, security or similar technology providers. This may include information such as IP address, browser type, device type, operating system, pages visited, referral information and general website usage data.

2. How We Use Your Information

Personal information may be used for legitimate activities connected with the work and administration of Samvedna Connecting Souls, including:

• Responding to enquiries and communicating with you.
• Processing and maintaining records of donations and contributions.
• Providing transaction-related communication, acknowledgements or receipts where applicable.
• Managing volunteer, coordinator and community participation.
• Communicating with CSR partners, organisations, supporters and other collaborators.
• Organising and administering charitable programmes, activities and events.
• Maintaining administrative, financial and statutory records where required.
• Improving our website, communications and supporter experience.
• Protecting our website, users and organisation against fraud, misuse, security threats or unlawful activity.
• Meeting applicable legal, regulatory, accounting or compliance obligations.

We aim to collect and use only the information reasonably necessary for the purpose for which it was provided or for another purpose permitted by applicable law.

3. Donations, Contributions & Online Payments

Samvedna Connecting Souls may provide facilities on its website for making donations or other permitted contributions through third-party payment service providers, including Razorpay.

When you make an online payment, information necessary to process the transaction may be collected and processed by the payment service provider in accordance with its own terms and privacy practices.

Depending on the transaction and information made available to us, Samvedna may receive details such as your name, email address, telephone number, contribution amount, payment status, transaction identifier and other information reasonably necessary for accounting, acknowledgement, support and compliance purposes.

4. When Information May Be Shared

Samvedna Connecting Souls does not sell or rent personal information for commercial gain.

Information may, however, be shared where reasonably necessary with:

• Payment processors and banking partners for processing donations and transactions.
• Website hosting, technology, communication, security, analytics or other service providers that support our operations.
• Professional advisers, auditors or consultants where reasonably required for legitimate organisational purposes.
• Government, regulatory, law-enforcement, judicial, tax or other competent authorities where disclosure is required or permitted by applicable law.
• Other parties where you have specifically authorised or consented to the disclosure.

Where appropriate, we seek to limit disclosure to information reasonably necessary for the relevant purpose.

5. Cookies & Website Technology

Our website or third-party services used by the website may use cookies or similar technologies for essential functionality, security, performance, analytics or to understand how visitors use the website.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect the operation of some website features.

6. Data Security

We take reasonable administrative, organisational and technical measures appropriate to our operations to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

Online transmission and electronic storage cannot, however, be guaranteed to be completely secure. While we take reasonable precautions, no website or electronic system can guarantee absolute security.

7. How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for legitimate organisational requirements, or for any longer period required under applicable accounting, taxation, regulatory or other legal obligations.

Different categories of information may therefore have different retention periods.

8. Your Choices & Privacy Rights

Subject to applicable law, you may contact us regarding personal information you have provided to Samvedna, including to request correction or updating of inaccurate information, seek information about its use, or raise a privacy-related concern.

Where processing is based on your consent, you may also request withdrawal of that consent, subject to applicable legal requirements and any information we are required to retain.

We may need to verify your identity before acting on certain privacy-related requests.

9. Children's Privacy

Some of Samvedna's charitable and community initiatives may involve children. Information relating to children is handled with particular care and should only be collected where reasonably necessary for the relevant programme or activity and in accordance with applicable requirements, including appropriate parent or guardian involvement or consent where required.

Our public website is not intended to encourage children to independently provide sensitive personal or financial information through online payment facilities.

10. Third-Party Websites & Services

Our website may contain links to third-party websites, social-media platforms, payment gateways or other external services.

Those services operate under their own terms and privacy policies. Samvedna Connecting Souls is not responsible for the privacy practices, content or security of an independent third-party website or service.

11. Legal & Regulatory Compliance

Samvedna Connecting Souls may process, preserve or disclose information where reasonably necessary to comply with applicable laws, regulations, lawful government requests, legal proceedings, accounting requirements or obligations relating to donations and financial transactions.

Our handling of personal information is intended to follow applicable data-protection and privacy requirements in India as they apply to our activities.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our website, programmes, payment arrangements, operational practices or applicable requirements.

The updated version will be published on this page with a revised "Last Updated" date. We encourage visitors to review this page periodically.

13. Privacy Questions & Contact

If you have a question, concern or request relating to this Privacy Policy or personal information you have provided to Samvedna Connecting Souls, you may contact us using the details below.